Return policy

Return policy

For all products purchased in our online shop, we grant you a right of return. Please complete the “Return of Goods Form” in our site and send us back the goods by post within 14 days after receiving the package. You can find this form here.

Please return all products in their original manufacturers packaging and the Pink Heaven Lingerie shipping box.

Return in CH is for free. For the other countries, the cost of the return must be borne by the customer.

All returns must be sent to the following address: 

Pink Heaven Lingerie, D. Cranshof, In der Rütti 7A, 4105 Biel-Benken, Switzerland.

The original manufacturers hang tag is an essential valuable component of all products that may not be removed if you want to return. All items must be returned in a perfect condition and must not show any signs of damage, deterioration, or staining. The products with a broken hygiene seal can not be returned.

For items that are not in perfect condition (with intact hygiene seal and the original manufacturers hang tag), we reserve the right to decline a return. To avoid that, we kindly ask all our customers to handle our goods with care, to wear underwear when trying on bottoms of any kind and to not make use of our products beyond a simple try on if you intend to return them.


If the returned goods meet the above requirements, we will refund the corresponding amount as a store credit within 10 days and send you a Refund Note confirmation via email. Please note that we do not do cash.