Last updated: September 2026

1. About These Terms

This website is operated by Pink Heaven Lingerie, In der Rütti 7A, 4105 Biel-Benken, Switzerland.

By using our website or placing an order, you agree to these Terms of Service.

2. Products and Availability

We make every effort to display our products, colors, sizes, and descriptions accurately. However, colors may appear slightly different depending on your device.

Products are subject to availability. We may limit quantities, discontinue products, or correct errors in product information or pricing.

3. Prices, Orders and Payment

Prices are displayed in the currency indicated on our website and include applicable taxes where required. Any applicable shipping costs are shown before you complete your order.

Before placing your order, you will have the opportunity to review your selection and correct any errors.

Once your order has been placed, we will send you an electronic order confirmation. We may cancel an order in case of product unavailability, an obvious pricing or technical error, payment issues, or suspected fraud. If payment has already been made, the relevant amount will be refunded.

Payment is processed using the payment method selected at checkout.

4. Delivery

We ship to the destinations available at checkout. Shipping costs and estimated delivery times are displayed before you place your order.

Delivery times are estimates and may vary depending on the destination, carrier, or circumstances outside our reasonable control. Where available, tracking information will be provided.

5. Returns and Refunds

Returns, exchanges, hygiene requirements, return costs, and refunds are governed by our separate Return & Refund Policy.

Please review this policy before placing an order, particularly as specific hygiene requirements may apply to lingerie and intimate apparel.

6. Defective or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible at info@pinkheavenlingerie.com.

We will review the issue and provide an appropriate solution in accordance with applicable law. Your mandatory consumer rights remain unaffected.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy.

8. Liability

Nothing in these Terms excludes or limits liability where this is not permitted by law.

Subject to mandatory legal requirements, Pink Heaven Lingerie is not liable for indirect or consequential losses resulting from the use of our website or products.

9. Changes and Applicable Law

We may update these Terms from time to time. The version published at the time of your order applies to that purchase.

These Terms are governed by Swiss law, subject to any mandatory consumer protection rights that apply to you. Disputes will be handled by the competent courts under applicable law.

10. Contact

For questions about these Terms or your order, please contact:

Pink Heaven Lingerie
In der Rütti 7A
4105 Biel-Benken
Switzerland
info@pinkheavenlingerie.com